Frequently Asked Questions
Clear, Direct Answers to Logistics, Scope, and Financial Pathways
Choosing to enter therapy involves mapping out real human variables—time, money, boundaries, and emotional energy. I believe that an authentic therapeutic partnership requires absolute transparency from day one. Below, you will find direct, plain-language answers regarding how our virtual practice operates, what we treat, and how to navigate our access pathways.
Telehealth & Logistics
Where do sessions take place?
All sessions are conducted entirely online via a secure, encrypted, HIPAA-compliant video platform integrated directly into your private client portal. There is no physical office to commute to; you can log into our secure space from any private, quiet room where you feel entirely safe to speak unedited.
Can we have a session if I am traveling out of state?
Due to strict interstate medical licensing laws, you must be physically located within Massachusetts, Maine, or Washington at the exact time your video session clicks on. If you are traveling on vacation or business outside of these three specific states, we cannot legally conduct a clinical session. We will simply pause care until you return across your state line.
What is your cancellation policy?
Because your session time is exclusively reserved for your care, we require a minimum of 24 hours' notice for all cancellations or rescheduling requests. Appointments cancelled or rescheduled with less than 24 hours' notice are subject to the full standard session fee. This policy helps us maintain a predictable, steady schedule and honors the time dedicated to your healing.
Practice Scope & Clinical Style
Can I bring my spouse, partner, or teenager into a session?
Authentic Arch Counseling is strictly structured as an outpatient practice for individual adults only. I do not provide couples counseling, family mediation, or child/adolescent therapy. While our individual work will absolutely ripple out to improve your relational patterns, our virtual container remains exclusively dedicated to your one-on-one whole-person growth.
Will you write a letter for my court case, FMLA, or disability claim?
Our practice focus is strictly clinical and therapeutic. We do not offer standalone psychological testing, forensic evaluations, or documentation for court proceedings, custody disputes, disability claims, FMLA leave, or third-party lifestyle assessments. If your primary goal requires legal documentation or institutional advocacy paperwork, we are out of scope and highly recommend seeking a dedicated forensic psychologist or specialized evaluator.
Do you write gender-affirming letters of support for medical transitions?
Yes, proudly. We provide comprehensive, WPATH-compliant letters of support for gender-affirming surgeries, hormone replacement therapy, and medical transitions. However, to maintain the clinical integrity of our work, this documentation is integrated into an active, ongoing individual therapy relationship and is not offered as a standalone, single-session assessment service.
The Practical Framework: Scope, Fees & Access
We believe that professional therapy requires absolute transparency around logistics, fees, and boundaries. Clear, predictable structures build clinical self-trust and clarity, allowing us to focus entirely on your growth. Because Authentic Arch Counseling operates across multiple states and partner networks, your care parameters and billing options depend on how you access our practice.
Telehealth Focus: All sessions are conducted via a secure, HIPAA-compliant video platform. You must be physically located in Massachusetts, Maine, or Washington at the exact time of your session.
Practice Scope: This is an outpatient practice for individual adults only. We do not provide child/adolescent therapy, couples counseling, family mediation, or emergency/crisis services.
Evaluations Policy: Our work is strictly clinical and therapeutic. We do not offer standalone psychological testing, forensic evaluations, or documentation for court proceedings, custody disputes, disability claims, FMLA leave, or third-party lifestyle assessments.
Direct Private Pay Rates: Initial Intake Assessment is $250. Standard Individual Sessions are $200 (53-minute duration).
Insurance & Funding Pathways: We do not accept or bill health insurance networks directly under the Authentic Arch practice name. However, you can utilize your standard in-network insurance benefits strictly when booking and billing through our approved outside platform partners, such as Tava Health. If you choose direct private pay but carry out-of-network benefits, we can provide a monthly clinical statement (a "Superbill") for potential partial reimbursement. We also coordinate with programs like Atreyu Therapy Cottage, Pineapple Support, and Tau Mental Health (Coming Fall 2026) to provide specialized access pathways for eligible individuals.
Coverage & Access Verification: Eligibility, documentation requirements, and actual out-of-pocket session fees vary significantly by platform, state, and your specific insurance policy. We cannot guarantee network coverage or immediate platform availability. It is always your responsibility to verify your out-of-network or platform benefits with your insurance carrier prior to requesting care.
Ready to Step Out of Uncertainty?
If these operational parameters and clinical boundaries fit your current landscape, let’s stop overthinking the logistics and begin building a steadier path forward together.
Administrative Notice: Submitting an inquiry via Cal.com is an administrative request to check scheduling availability and cross-state licensing compliance. It does not establish an active clinical relationship. A formal therapeutic contract is established only after clinical fit is mutually confirmed and your intake portal documentation is completed. If you are experiencing a mental health emergency or acute crisis, please call 911 or call/text 988 immediately.